Service NSW

You have the Service NSW App?

To use the app:

  1. Scan the QR code with your phone camera – the app’s check-in page will automatically open.
  2. Enter your contact details.
  3. Add dependants (if applicable).
  4. Select ‘Check in’.
  5. A confirmation will appear on your screen when you’ve successfully checked in.
  6. Check out when you leave a venue for more accurate contact tracing (optional).

The app can remember your details for an even faster and easier check-in next time.

For more great services visit Service NSW Mobile App.

You don't have the Service NSW App?

To use the webform:

  1. Select the ‘Webform’ button.
  2. Enter your contact details into the webform.
  3. Add dependants (if applicable).
  4. Select ‘Check in’.
  5. A confirmation will appear on your screen when you’ve successfully checked in.

When you scan the QR code, the only personal information sent to service NSW is your customer ID, the location of the business you are visiting, time and date of your visit. The business will not see or collect this information and it will only be used for contact tracing. We only keep information for 28 days unless required for contact tracing related to a Covid 19 hotspot. please refer to the collection notice in the app for more information.